Medical Secretary

Brown University Health; Smithfield (RI); Vor Ort; USD 25.000 - 41.000; Vollzeit

Zusammenfassung

Brown University Health in Smithfield, Rhode Island seeks a Front Desk Associate to support physicians and patients with scheduling, check-in/out, and billing while upholding compassionate service. The role emphasizes accuracy in patient data and insurance details and requires a primary focus on patient experience.

This on-site position runs 8 hours per day, Monday through Friday, with a pay range reflecting local healthcare administration roles.

Qualifikationen

• High school diploma required.
• Basic computer skills and knowledge of medical terminology required.
• Excellent communication and customer service skills; sensitivity to patients and families.

Aufgaben

• Answer phones, schedule appointments, check patients in/out, and coordinate specialist appointments.
• Collect patient balances, copays, and credit card payments at time of service.
• Review lists of patients needing appointments and call to schedule when due.
• Verify demographics and insurance carrier information for every patient.
• Assist patients with Kiosk sign-in.
• Comply with OSHA and DOH standards.
• Schedule, coordinate, and track STAT referrals and pre-authorizations.
• Protect patients’ demographic, clinical and financial information per guidelines.
• Provide superior customer service and outstanding patient care.
• Attend meetings/workshops related to current position and office workflows.
• Perform other miscellaneous duties as assigned.

Kenntnisse

Customer service

Communication

Organization

Ausbildung

High school diploma

Jobbeschreibung

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE

Six months' experience in a medical office.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Smithfield-900 Douglas Pike - 900 Douglas Pike Smithfield, Rhode Island 02917

Work Type

8-5

Work Shift

Day

Daily Hours

8 hours

Driving Required

No