Medical Secretary

Brown University Health; Collyer (KS); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Medical Office Assistant to support physicians and deliver high-quality patient care with strong customer service. The role emphasizes professionalism, privacy, and adherence to office workflows in a medical setting.

The position requires a two-year Medical Office Management/Medical Secretary program or equivalent experience, plus two years in a physician's office. Responsibilities include scheduling, patient check-in/out, verification of demographics and

Qualifications

• Two-year program or equivalent experience in a physician’s medical office practice.
• Ability to care for patients across the life span with cultural sensitivity.
• Proficiency in English and basic computer scheduling.

Responsibilities

• Answer phones, schedule appointments, and check patients in/out.
• Coordinate specialist appointments and pre-authorization processes.
• Collect patient balances and payments at time of service.
• Verify demographics and insurance information for every patient.
• Assist patients with Kiosk sign in and maintain patient confidentiality.

Skills

Interpersonal communication

English proficiency

Appointment scheduling

Education

Medical Office Management/Medical Secretary program

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE

Two years’ experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

195 Collyer Street - N/A Providence, Rhode Island 02903

Work Type

M-F 8a-430p

Work Shift

Day

Daily Hours

8 hours

Driving Required

No