Medical Scheduling & Referral Coordinator

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking an administrative support professional to manage referrals, schedule tests and appointments, and assist patients with forms and information. The role supports seamless communication between patients, providers and staff, updating records and handling inquiries during a busy workday.

Includes interaction with insurance plans and coordination of multiple tasks, while ensuring accuracy and timely follow-up on patient needs in a full-time on-site position.

Qualifications

• High school graduate or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Reviews, processes, and tracks all referrals for services delivered by providers.
• Schedules appointments, tests or procedures, responds to patient calls, provides instruction to staff for communicating with patients.
• May act as liaison between physicians and specialists outside of Dartmouth Health.
• Responds to patient calls with general information and education.
• Greets patients, assists with forms and use of technology, and informs about delays.

Skills

Insurance benefits knowledge

Medical terminology

Interpersonal communication

Computer proficiency

Communication skills

Attention to detail

Job description

Dartmouth Health is seeking an administrative support professional to manage referrals, schedule tests and appointments, and assist patients with forms and information. The role supports seamless communication between patients, providers and staff, updating records and handling inquiries during a busy workday.

Includes interaction with insurance plans and coordination of multiple tasks, while ensuring accuracy and timely follow-up on patient needs in a full-time on-site position.