Patient Services & Referral Coordinator

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a Referral/Administrative Specialist in Nashua, NH. You will respond to patient calls, assist with forms, and coordinate appointments, tests, and external communications with physicians and staff.

Responsibilities include managing referrals, authorizations, and scheduling while delivering patient education and care coordination. This role emphasizes accuracy, multitasking, and strong communication in a fast-paced health system.

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience and excellent communication skills.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, collects forms and assists with completion and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak to clinical support.
• Reviews schedules daily for accuracy and manages wait lists to keep schedules fully booked.
• Completes follow up needs for patients as directed by the After Visit Summary.

Skills

Communication skills

Attention to detail

Multitasking

Computer literacy

Insurance terminology

Interpersonal skills

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a Referral/Administrative Specialist in Nashua, NH. You will respond to patient calls, assist with forms, and coordinate appointments, tests, and external communications with physicians and staff.

Responsibilities include managing referrals, authorizations, and scheduling while delivering patient education and care coordination. This role emphasizes accuracy, multitasking, and strong communication in a fast-paced health system.