Patient Services & Referrals Coordinator

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking an organized Referral/Administrative Assistant to support scheduling, information delivery, and patient communication across departments. You will respond to patient inquiries, greet patients, and assist with forms and technology while coordinating referrals and ensuring timely processing with providers.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Strong communication and organizational skills.
• Ability to interact with providers, staff, patients and insurance representatives.

Responsibilities

• Responds to patient calls and provides information.
• Greets patients and assists with forms and check-in.
• Manages referrals, scheduling, and follow-up per policy.
• Liaises between physicians and external providers to coordinate care.
• Monitors and routes messages and notifications to appropriate staff.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Office software

Job description

Dartmouth Health is seeking an organized Referral/Administrative Assistant to support scheduling, information delivery, and patient communication across departments. You will respond to patient inquiries, greet patients, and assist with forms and technology while coordinating referrals and ensuring timely processing with providers.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced clinical setting.