Primary Care Appointment Coordinator | Medical Support

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 39,000 - 63,000; Full time

Job summary

The Medical Support Assistant position at the VA Medical Center in Minneapolis, MN, schedules medical appointments and verifies provider orders in line with VHA guidelines. It is an on-site role with a daytime schedule, supporting both inpatient and outpatient services.

Responsibilities include managing the wait list, preparing for clinic visits, and ensuring forms are completed for workload credit, while handling transfers, eligibility, co-pays and preauthorizations as needed.

Responsibilities

• Scheduling, cancelling, and rescheduling patient appointments and/or consults.
• Entering no-show information and monitoring the electronic wait list.
• Preparing for clinic visits and ensuring encounter forms are completed for workload credit.
• Verifying and updating demographics and insurance information.
• Processing transfers to other VA facilities or private hospitals.
• Handling basic eligibility, co-pay, and preauthorization requirements.

Job description

The Medical Support Assistant position at the VA Medical Center in Minneapolis, MN, schedules medical appointments and verifies provider orders in line with VHA guidelines. It is an on-site role with a daytime schedule, supporting both inpatient and outpatient services.

Responsibilities include managing the wait list, preparing for clinic visits, and ensuring forms are completed for workload credit, while handling transfers, eligibility, co-pays and preauthorizations as needed.