Medical Support Assistant

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 39,000 - 63,000; Full time

Job summary

The Medical Support Assistant position at the VA Medical Center in Minneapolis, MN, schedules medical appointments and verifies provider orders in line with VHA guidelines. It is an on-site role with a daytime schedule, supporting both inpatient and outpatient services.

Responsibilities include managing the wait list, preparing for clinic visits, and ensuring forms are completed for workload credit, while handling transfers, eligibility, co-pays and preauthorizations as needed.

Responsibilities

• Scheduling, cancelling, and rescheduling patient appointments and/or consults.
• Entering no-show information and monitoring the electronic wait list.
• Preparing for clinic visits and ensuring encounter forms are completed for workload credit.
• Verifying and updating demographics and insurance information.
• Processing transfers to other VA facilities or private hospitals.
• Handling basic eligibility, co-pay, and preauthorization requirements.

Job description

• Department: Department of Veterans Affairs

The Medical Support Assistant is responsible for scheduling medical appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. This position is located in Primary Care, VA Medical Center, Minneapolis, MN.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include: Scheduling, canceling, re-scheduling patient's appointments and/or consults. Entering no-show information. Monitoring the electronic wait list. Prepare for clinic visits. Monitor both inpatient and outpatient appointments for areas of responsibility. Ensure encounter forms are completed in order to obtain appropriate workload credit.

Verify and update demographics and insurance information. Process all emergency and non-emergency transfers to other VA facilities or private hospitals. Perform basic eligibility, co-pay and preauthorization requirements for specific coverage. Work Schedule: Mon-Fri 8:30am to 5:00pm Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $38522 – $62896/yr.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.