Patient Access & Scheduling Specialist

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at the VA Medical Center in Minneapolis, MN serves as the initial contact for patients, schedules appointments, and manages electronic orders and patient data within the EMR system. This position requires strong organizational and communication skills in a fast-paced clinical setting.

Qualified candidates will have at least a high school diploma (or GED/proficiency certificate) and relevant experience; the role emphasizes coordination across

Qualifications

• One year of creditable experience or equivalent as an MSA or similar role.
• Knowledge of health care processes and patient access requirements.
• Ability to communicate with a wide range of clinicians and staff.

Responsibilities

• Serve as initial point of contact and answer phones; greet patients.
• Schedule, reschedule and manage patient appointments and consults.
• Enter and verify demographics and insurance information at check-in.
• Coordinate transfers and communicate with internal and external care teams.

Skills

Scheduling proficiency

Care coordination

Medical terminology

Interdisciplinary collaboration

Communication skills

Prioritization

Education

High school diploma or transcript

GED certificate

Proficiency certificate

Post-high school education

Job description

The Advanced Medical Support Assistant (MSA) at the VA Medical Center in Minneapolis, MN serves as the initial contact for patients, schedules appointments, and manages electronic orders and patient data within the EMR system. This position requires strong organizational and communication skills in a fast-paced clinical setting.

Qualified candidates will have at least a high school diploma (or GED/proficiency certificate) and relevant experience; the role emphasizes coordination across