Medical Support Assistant - Mental Health

U.S. Department of Veterans Affairs

Minneapolis (MN)

On-site

USD 39,000 - 63,000

Full time

3 days ago

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Job summary

Veterans Health Administration (Department of Veterans Affairs) is seeking a Medical Support Assistant for the Mental Health Service at the Minneapolis VA Health Care System. The role involves scheduling appointments, processing orders, and supporting clinic operations to ensure timely care for Veterans.

The position operates Monday–Friday, 8:00am–4:30pm onsite in Minneapolis; telework is not available. Applicants should be aware of the VA’s education recognition requirements and federal service

Responsibilities

Schedule appointments and verify provider orders per VHA guidelines.
Telehealth and clinic scheduling, cancel/reschedule, enter no-show info.
Maintain demographics and insurance information; handle basic eligibility, copays and preauthorization requirements.
Collaborate with psychiatrists, psychologists, pharmacists, social workers and behavioral health staff.
Work schedule: Monday–Friday, 8:00am–4:30pm; Telework not available; in-person position.

Job description

Medical Support Assistant - Mental Health

Department: Department of Veterans Affairs

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact VHAV23SLRP@va.gov for more information.

Key Responsibilities

The incumbent serves as a Medical Support Assistant in the Mental and Behavioral Health Service Line at the Minneapolis VA Health Care System (MVAHCS) at the Minneapolis campus. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to: Telehealth and/or clinic scheduling, cancelling, rescheduling, patient appointments and/or consults, entering no-show information, monitoring the electronic wait list, preparing for clinic visits: monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, performing basic eligibility, copays and preauthorization requirements for specific coverage.

It is expected that MSAs will receive guidance from more experienced staff members for more difficult tasks and requirements by assigned clinic and department. Works collaboratively with other members of an expanded health care team including psychiatrists, psychologists, pharmacists, social workers, and behavioral health staff, etc. Additional duties may be assigned.

Work Schedule: Monday thru Friday, 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $38522 – $62896/yr.

What is the application deadline?

Applications close on 2026-11-03.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.