Clinic Patient Concierge & Scheduler

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health is seeking a Patient Representative for the CFV Podiatry Resident Clinic in Fayetteville. The role supports patient flow, collects payments, and maintains medical records while ensuring accurate ICD-10 and CPT-4 coding and timely billing submissions.

Responsibilities include registering patients, scheduling visits, handling calls, and assisting with non-medical dictation and report preparation. Prior clerical experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience preferred; medical business office/public contact experience desirable.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred but not mandatory.

Responsibilities

• Register patients and schedule initial and follow-up appointments.
• Collect payments and document receipts; prepare cash reports at day’s end.
• Enter ICD-10 and CPT-4 coding for patient activity and procedures.
• Transcribe non-medical dictation and submit billing invoices daily.
• Provide receptionist duties and assist with patient flow and greeting/phone coverage.

Skills

Typing 45-55 wpm

Customer service

Medical terminology

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Data processing system

Job description

Cape Fear Valley Health is seeking a Patient Representative for the CFV Podiatry Resident Clinic in Fayetteville. The role supports patient flow, collects payments, and maintains medical records while ensuring accurate ICD-10 and CPT-4 coding and timely billing submissions.

Responsibilities include registering patients, scheduling visits, handling calls, and assisting with non-medical dictation and report preparation. Prior clerical experience is preferred.