Medical Scheduling Coordinator – Phone & Appointments

City of Hope; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Norfolk seeks a Phone Scheduler to support all offices from our Centralized Operations hub. This full-time, in-person role handles scheduling calls, reschedules, and appointment coordination for patients and clinical teams.

Requirements include receptionist/office experience, MS Office proficiency, and willingness to travel to other locations. Benefits include medical, dental, vision, life insurance, and a 401(k). Actual pay is based on experience.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• High school diploma or equivalent.
• Must be able and willing to travel to other office locations as needed.

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representatives of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order queue for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
• Other duties as requested or assigned

Skills

Receptionist experience

Office administration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Virginia Oncology Associates in Norfolk seeks a Phone Scheduler to support all offices from our Centralized Operations hub. This full-time, in-person role handles scheduling calls, reschedules, and appointment coordination for patients and clinical teams.

Requirements include receptionist/office experience, MS Office proficiency, and willingness to travel to other locations. Benefits include medical, dental, vision, life insurance, and a 401(k). Actual pay is based on experience.