Medical Scheduling Phone Specialist

US Oncology Inc.; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates seeks a reliable Phone Scheduler to support all offices from our Centralized Operations hub in Norfolk. This full-time, 1-person role requires handling inbound scheduling calls, coordinating with multiple clinics, and ensuring accurate appointment management.

Responsibilities include scheduling, canceling, and rescheduling for patients and clinical teams, monitoring voicemails, and providing direct scheduling support for specific providers.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office required.

Responsibilities

• Primary operators for Incoming Scheduling Calls.
• Representative of BCC, Ches, HV, Obici, PA offices.
• Cancel, reschedule and schedule appointments as requested by patients and clinical teams.
• Monitor scheduling voice mail and contact patients for scheduling.
• Direct responsibility for scheduling for specific providers.
• Monitor and schedule from Order queue for specific providers.
• Monitor and schedule from bump list for specific providers.
• Oversight of Practice Appt Reminder Responses; contact patients who cancel or reschedule before appt date.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

Skills

Receptionist experience

Medical office experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Virginia Oncology Associates seeks a reliable Phone Scheduler to support all offices from our Centralized Operations hub in Norfolk. This full-time, 1-person role requires handling inbound scheduling calls, coordinating with multiple clinics, and ensuring accurate appointment management.

Responsibilities include scheduling, canceling, and rescheduling for patients and clinical teams, monitoring voicemails, and providing direct scheduling support for specific providers.