Radiation Oncology Scheduler & Patient Concierge

US Oncology Network-wide Career Opportunities; Norfolk (VA); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision insurance

Life Insurance

401(k)

Descripción de la vacante

Virginia Oncology Associates in Norfolk is seeking a Phone Scheduler to support all offices from the Centralized Operations center. This full-time, in-person role focuses on patient phone contact and scheduling for radiation oncology services.

Responsibilities include scheduling, rescheduling, and managing communications while ensuring HIPAA compliance and accurate data entry. Competitive hourly pay ranges from $17.10 to $21.05 with comprehensive benefits provided.

Formación

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• High school diploma or equivalent.

Responsabilidades

• Serve as a point of contact for radiation oncology patients, families, referring offices, and clinical teams, providing professional and patient-centered telephone and scheduling support.
• Schedule, cancel, and reschedule radiation oncology appointments according to departmental workflows and care-team direction.
• Manage scheduling communications and work queues and voicemail.
• Verify and accurately document patient demographics, contact information, referring-provider details, appointment activity, patient communications, and follow-up actions in designated systems.
• Route clinical questions, urgent concerns, and non-scheduling requests promptly to the appropriate radiation oncology team member.
• Collaborate with the radiation oncology team members while maintaining confidentiality and compliance with organizational policies and applicable state, federal, and HIPAA requirements.
• Receive and process medical record requests from physician offices, medical facilities, and patients, including obtaining records needed for care and releasing requested records to authorized recipients in accordance with departmental procedures, patient authorization requirements, and applicable privacy regulations.

Conocimientos

Receptionist experience

Medical office experience

Computer systems proficiency

Educación

High school diploma or equivalent

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Virginia Oncology Associates in Norfolk is seeking a Phone Scheduler to support all offices from the Centralized Operations center. This full-time, in-person role focuses on patient phone contact and scheduling for radiation oncology services.

Responsibilities include scheduling, rescheduling, and managing communications while ensuring HIPAA compliance and accurate data entry. Competitive hourly pay ranges from $17.10 to $21.05 with comprehensive benefits provided.