Medical Scheduler: Front Office & Patient Care

City of Hope; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability insurance

PTO

401k with company match

Wellness program

Tuition reimbursement

Employee Assistance

Job summary

Texas Oncology in San Antonio, TX is seeking a Scheduler to join our Medical Center clinic. This full-time role schedules patient appointments and tests, answers calls, and serves as a liaison between patients and medical staff. The position supports front office operations and requires attention to detail and data integrity.

Working Schedule: Monday through Friday, 9:30am to 6:00pm. Experience levels vary (Level 1/2/Sr) based on background; medical office experience preferred.

Qualifications

• High school diploma or equivalent required.
• 0-3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate.
• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Texas Oncology in San Antonio, TX is seeking a Scheduler to join our Medical Center clinic. This full-time role schedules patient appointments and tests, answers calls, and serves as a liaison between patients and medical staff. The position supports front office operations and requires attention to detail and data integrity.

Working Schedule: Monday through Friday, 9:30am to 6:00pm. Experience levels vary (Level 1/2/Sr) based on background; medical office experience preferred.