Medical Referral Coordinator – Patient Services (On-Site)

Resolution Think LLC.; Fairborn (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Resolution Think LLC. and its joint venture partner seek a Referral Clerk to support administrative operations at Wright-Patterson Air Force Base.

You will handle referrals, schedule specialty appointments, and maintain files in MHS GENESIS while upholding patient confidentiality. Ideal candidates hold a high school diploma with at least one year in a medical office, familiarity with medical terminology, and basic computer skills.

Qualifications

• Must be US citizen per contract requirements.
• Experience with medical terminology.
• One year of administrative experience in medical setting preferred.
• Basic computer literacy and EHR workflow familiarity.
• Background, security, and drug screening required; DHA screening may apply.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurers when needed.
• Maintain referral documentation in MHS GENESIS and other systems.
• Educate patients on referral procedures and timelines.
• Provide professional customer service while safeguarding confidentiality.

Skills

Medical terminology

Administrative experience

Education

High school diploma or equivalent

Job description

Resolution Think LLC. and its joint venture partner seek a Referral Clerk to support administrative operations at Wright-Patterson Air Force Base.

You will handle referrals, schedule specialty appointments, and maintain files in MHS GENESIS while upholding patient confidentiality. Ideal candidates hold a high school diploma with at least one year in a medical office, familiarity with medical terminology, and basic computer skills.