Medical Records & Operations Coordinator

The Expert Institute; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

The Expert Institute is seeking a strategic, detail-oriented Medical Operations Coordinator in Milwaukee. You will support administrative operations, streamline medical record workflows, and track key case metrics to ensure data is organized, verified, and ready for clinical and legal use.

You will develop training resources and maintain internal documents, helping the medical team operate efficiently in a fast-paced environment. Strong communication and initiative are essential for success.

Qualifications

• Familiar with cloud storage systems (Google Drive, SharePoint, or similar).
• Experience using screen recording tools (Loom, Camtasia, Zoom) to create instructional content.
• Proficiency in Microsoft Office and Google Workspace and electronic record/CRM systems.
• Excellent written and verbal communication for professional outreach.
• Strong attention to detail and time-management with ability to monitor deadlines.

Responsibilities

• Medical Records & Case Workflow Management: Retrieve medical records and monitor daily/weekly reports to ensure smooth flow.
• Information & Resource Management: Maintain team drive with up-to-date references, templates, and documents; refresh external collateral.
• Training & Process Documentation: Create training guides and record video walkthroughs to support onboarding and standard procedures.

Skills

Cloud storage

Screen recording tools

Microsoft Office / Google Workspace

Written and verbal communication

Time management

HIPAA understanding

Job description

The Expert Institute is seeking a strategic, detail-oriented Medical Operations Coordinator in Milwaukee. You will support administrative operations, streamline medical record workflows, and track key case metrics to ensure data is organized, verified, and ready for clinical and legal use.

You will develop training resources and maintain internal documents, helping the medical team operate efficiently in a fast-paced environment. Strong communication and initiative are essential for success.