Medical Records & Front Office Specialist (Hybrid)

South Middlesex Opportunity Council, Inc.; Framingham (MA); Híbrido; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Life Insurance & AD&D (employer-paid)

Long-Term Disability (employer-paid)

Medical plans through Mass General Br＆

Dental with Orthodontic Coverage

EyeMed Vision Insurance

403(B) Retirement Plan with company-m

Resumo da oferta

South Middlesex Opportunity Council, Inc. in Framingham, MA, seeks a Medical Records Specialist, SBH to provide administrative and client support for the Behavioral Healthcare outpatient clinic.

You will assist the Office Manager in coordinating administrative training and coverage and support medical records, client services, and the Massachusetts Impaired Driving Program (MID) while ensuring policy compliance.

Qualificações

• Prior experience in a medical reception or administrative capacity preferred.
• Friendly demeanor and solid organizational skills.
• Work well as a member of a team.
• Computer skills including working knowledge of Word, Excel, Teams, and Zoom.
• Strong understanding of client billing and clinic EHR system (Care Logic).
• Trilingual preferred. (English, Spanish and Portuguese).
• Dress Code: Business Casual.

Responsabilidades

• Process medical records and MID requests in accordance with applicable policies, procedures, and confidentiality requirements.
• Track and fulfill all requests for medical records by clients and other agencies and providers.
• Process and maintain BSAS enrollment forms. Ensuring forms are complete, accurate, and submitted in accordance with the program requirements.
• Greet and check-in clients, answer phone calls, and perform administrative duties.
• Collect, verify, and process client information, required forms, obtain payments, and schedule new appointments.
• Maintain and update client demographic and insurance information as needed.
• Provide administrative support to the medical team and other clinic staff as needed.
• Review client request files to identify required forms and distribute appropriate documentation for completion.
• Inform staff of client arrivals, scheduling concerns, and non-payment issues.
• Provide clients with information and assistance regarding billing, financial concerns, and payment-related questions.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• All members of the administrative staff need to provide cross-coverage and operational support to other administrative staff as needed to ensure continuity of the front-office services.
• Support the front office receptionist and night administrator as needed.
• Provide back-up support to the Office Manager when needed.
• Perform other duties and responsibilities as assigned.

Conhecimentos

Medical records

Administrative capacity

Organizational skills

Team player

MS Office

Care Logic EHR

Trilingual

Ferramentas

Care Logic

Microsoft Word

Excel

Teams

Zoom

Descrição da oferta de emprego

South Middlesex Opportunity Council, Inc. in Framingham, MA, seeks a Medical Records Specialist, SBH to provide administrative and client support for the Behavioral Healthcare outpatient clinic.

You will assist the Office Manager in coordinating administrative training and coverage and support medical records, client services, and the Massachusetts Impaired Driving Program (MID) while ensuring policy compliance.