Medical Receptionist/Call Center Rep - Urology Required

Midtown Urology; Austin (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k)

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Midtown Urology in Austin, TX is seeking a Full-time Medical Receptionist/Call Center Float for a fast-paced practice. You will serve as the face of the clinic, greet patients warmly, manage front-desk tasks and support patient flow in a busy environment.

Urology experience is preferred; the role requires multitasking, independence, and strong communication. We offer a comprehensive benefits package and opportunities for training and development.

Qualifications

• Must be extremely dependable and friendly.
• Excellent customer service skills.
• Ability to multi-task and work well in a team.
• Detail oriented with strong listening and communication.
• Work independently when needed.

Responsibilities

• Greet patients and make them feel welcome.
• Schedule appointments, follow-ups and procedures.
• Collect copays, deductibles and bills at check-in.
• Verify insurance and eligibility.
• Route communications from calls, faxes and emails.
• Manage medical records transmittals and referrals.
• Triaging inquiries from patients and resolving issues.
• Handle high volume voicemails.

Skills

Dependable

Friendly

Customer service

Multitasking

Teamwork

Detail oriented

Communication

Problem solving

Independent work

Job description

Benefits:

• Health insurance
• Paid time off
• Savings bank
• Training & development
• Vision insurance
• 401(k)
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

Full-time Medical Receptionist/Call Center Float is needed for small fast paced Urology practice in Central Austin.

Urology experience is preferred.

Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, looking for longevity in a career and hard working with a good work ethic.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
• Scheduling patient appointments, follow-ups, and procedures.
• Collecting copays and deductibles as well as bills owed to office at check-in.
• Verifying patients insurance and eligibility. (Knowledge of this process is a plus).
• Guiding the flow of information from the telephone, fax, scans, and emails to where it needs to go.
• Completing medical records transmittals and requests.
• Obtaining referrals and managing online incoming & outgoing referrals
• Sending and receiving medical record requests.
• Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.
• Returning a high volume of patient voicemails
• Properly triaging calls and routing messages/tasks to the appropriate staff/provider.
• Must be an independent worker and be able to efficiently time manage.
• Proficient in communication and documentation.
• Ability to work in an office setting. (This is not a remote position.)

What we are looking for:

• An extremely dependable person
• A friendly face.
• Excellent customer service skills
• Ability to multi-task and work as a team member.
• Detail orientated.
• Great listener and communicator, whether face-to-face, on the phone or online.
• Problem solver.
• Team player.
• Critical thinking skills
• Ability to work independently

What we offer:

A competitive compensation package that includes:

• Medical insurance, Vision, Dental
• Paid time off
• Paid holidays
• Performance Based Bonuses/salary increases
• 401K