Front Desk Float

Precision Healthcare Specialists LLC; Port Charlotte (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

Precision Healthcare Specialists is seeking a professional, organized Front Desk Receptionist to join our urology practice. The Front Desk Receptionist is the first point of contact for patients and helps create a welcoming, professional experience while supporting daily administrative operations.

The ideal candidate is dependable, detail-oriented, and capable of managing multiple priorities in a fast-paced medical office.

Qualifications

• High school diploma or equivalent is required.
• Previous medical office front desk experience preferred.
• Experience with electronic medical records (EMR) systems is preferred.
• Knowledge of medical terminology and insurance processes is advantageous.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Check patients in and out of appointments and collect copayments, coinsurance, and balances.
• Schedule, reschedule, and confirm patient appointments.
• Answer and manage incoming telephone calls and route calls appropriately.
• Provide patients with accurate information regarding appointments, office procedures, and policies.
• Coordinate referrals and assist with obtaining required authorizations and documentation.
• Maintain accurate patient information in the EMR system.
• Scan, upload, and document patient records and correspondence.
• Assist with obtaining medical records and other necessary documentation.
• Communicate effectively with patients, providers, staff, and outside offices.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with daily front office operations and maintain an organized reception area.
• Process messages and patient requests in a timely and appropriate manner.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

Professionalism

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Precision Healthcare Specialists is seeking a professional, organized, and patient-focused Front Desk Receptionist to join our urology practice. The Front Desk Receptionist is responsible for providing exceptional customer service to patients while supporting the daily administrative operations of the practice. This position serves as one of the first points of contact for patients and plays an important role in creating a welcoming and professional experience.

The ideal candidate will be dependable, detail-oriented, compassionate, and able to effectively manage multiple priorities in a fast-paced medical office environment.

Essential Duties and Responsibilities

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Check patients in and out of appointments and collect applicable copayments, coinsurance, and balances.
• Schedule, reschedule, and confirm patient appointments.
• Answer and manage incoming telephone calls and route calls appropriately.
• Provide patients with accurate information regarding appointments, office procedures, and general practice policies.
• Coordinate referrals and assist with obtaining required authorizations and documentation as needed.
• Maintain accurate and updated patient information in the electronic medical record (EMR) system.
• Scan, upload, and appropriately document patient records and correspondence.
• Assist with obtaining medical records and other necessary documentation.
• Communicate effectively with patients, providers, clinical staff, and outside offices.
• Maintain patient confidentiality and comply with HIPAA regulations and company policies.
• Assist with daily front office operations and maintain an organized, professional reception area.
• Process messages and patient requests in a timely and appropriate manner.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous medical office or healthcare front desk experience preferred.
• Experience in a specialty medical practice, preferably urology, is a plus.
• Knowledge of medical terminology and insurance processes preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong customer service and communication skills.
• Ability to maintain professionalism and compassion when interacting with patients.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain patient confidentiality and follow HIPAA requirements.
• Proficiency with computers, email, and standard office equipment.

Physical Requirements

• Ability to sit, stand, and move throughout the office as needed.
• Ability to communicate effectively with patients, staff, and providers.
• Ability to use a computer and telephone for extended periods of time.
• Ability to occasionally lift and carry office supplies and materials.

Work Environment

This position is performed in a professional medical office environment. The Front Desk Receptionist is expected to maintain a positive, patient-centered attitude and work collaboratively with both administrative and clinical staff to support efficient patient care and office operations.