Medical Receptionist Supervisor

Premier Pain Management; Fitchburg (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Premier Pain Management is seeking an experienced Medical Receptionist Supervisor to oversee daily front desk operations, coordinate patient referrals, and manage insurance prior authorizations. The ideal candidate will lead front desk staff, ensure efficient patient flow, and maintain accurate scheduling with a focus on compassionate patient care.

Requirements include 2+ years at medical reception, supervisory experience, knowledge of Medicare/MassHealth, and EMR proficiency (Athenahealth

Qualifications

• Minimum 2 years as medical receptionist/front desk in healthcare.
• 1–2 years supervisory or leadership experience preferred.
• Experience processing referrals and insurance prior authorizations.
• Strong knowledge of Medicare, MassHealth, and commercial plans.
• Experience verifying insurance eligibility, benefits and coverage.
• Familiarity with EMR systems; Athenahealth preferred.
• HIPAA knowledge and patient confidentiality.
• Bilingual English/Spanish a plus.

Responsibilities

• Supervise and support medical receptionists across locations.
• Oversee front desk operations: check-in/check-out, scheduling, calls.
• Delegate daily tasks; ensure timely completion.
• Provide training and coaching to front desk staff.
• Monitor productivity, attendance, and policy adherence.
• Assist Practice Manager with workflow improvements.
• Ensure front desk coverage during staffing shortages.
• Handle escalated patient concerns professionally.
• Process referrals and verify insurance documentation.
• Communicate updates to patients and staff while maintaining HIPAA.

Skills

Supervisory experience

Medical receptionist

Insurance verification

HIPAA compliance

Bilingual English/Spanish

Front desk operations

Communication skills

Organizational skills

Tools

Athenahealth

EMR systems

CPT/ICD-10 knowledge

Insurance verification software

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off

About Us

We are a growing Interventional Pain Management practice dedicated to providing compassionate, comprehensive care to our patients. Our team thrives in a fast-paced, supportive environment with a strong emphasis on professional development and career growth.

Position Overview

Premier Pain Management is seeking an experienced, organized, and dependable Medical Receptionist Supervisor to oversee daily front desk operations, coordinate patient referrals, and manage insurance prior authorizations. The ideal candidate will have strong leadership skills, excellent communication abilities, and extensive knowledge of medical office procedures, insurance verification, referrals, and authorization requirements. This individual will serve as the primary point of contact for front desk staff, ensure efficient patient flow, maintain accurate scheduling, and work closely with management to deliver exceptional patient care.

Key Responsibilities

• Supervise and support medical receptionists across practice locations.
• Oversee daily front desk operations, including patient check-in, check-out, scheduling, and telephone communications.
• Delegate daily assignments and ensure responsibilities are completed accurately and on time.
• Provide training, coaching, and ongoing support to front desk employees.
• Monitor staff productivity, professionalism, attendance, and adherence to office policies.
• Assist the Practice Manager with identifying workflow improvements and addressing performance concerns.
• Ensure appropriate front desk coverage and assist with operations during staffing shortages.
• Promote teamwork, accountability, and a positive work environment.
• Handle escalated patient concerns professionally and promptly.

Additional Responsibilities

Responsible for processing patient referrals, verifying required documentation and insurance information, and requesting referrals from referring providers. Follow up on pending requests to prevent delays in patient care, maintain accurate records, and communicate updates to patients and staff. Address patient concerns professionally while providing excellent customer service and maintaining HIPAA compliance.

Qualifications

• Minimum of 2 years of medical receptionist or front desk experience in a healthcare setting.
• Minimum of 1–2 years of supervisory or leadership experience preferred.
• Experience processing medical referrals and insurance prior authorizations.
• Strong knowledge of Medicare, MassHealth, and commercial insurance plans.
• Experience verifying insurance eligibility, benefits, and coverage requirements.
• Familiarity with medical terminology, CPT codes, and ICD-10 codes.
• Proficiency with electronic medical records (EMR); Athenahealth experience preferred.
• Strong organizational, multitasking, and time management skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to supervise, train, and support front desk employees.
• Strong problem-solving skills and ability to handle patient concerns professionally.
• Ability to work independently, prioritize responsibilities, and meet deadlines.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Experience in pain management or specialty medical practices preferred.
• Bilingual English/Spanish is a plus.

Schedule

• Monday: 8:00am-5:00pm
• Tuesday: 9:00am-6:00pm
• Wednesday: 8:00am-5:00pm
• Thursday: 8:00am-5:00pm
• Friday: 7:00am-3:00pm

Work Location

In person