Medical Receptionist

Integrated Pain Associates; Odessa (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Integrated Pain Associates is seeking a Medical Receptionist to be the welcoming face of the clinic, ensuring smooth front-d desk operations and strict adherence to HIPAA and privacy standards.

You will check in patients, verify insurance, collect payments, document transactions, schedule appointments, and support daily office tasks while maintaining a confidential, patient-centered environment.

Qualifications

• Insurance knowledge and billing basics.
• High School Diploma; additional qualifications a plus.
• Prior admin/clerical experience in clinical or community setting.

Responsibilities

• Greet patients and visitors warmly.
• Check in patients per clinic procedures and HIPAA.
• Verify insurance and inform patients of balances.
• Process payments and document financial transactions.
• Arrange payment plans and monitor compliance.
• Perform day-to-day administrative tasks and data entry.
• Maintain waiting areas and front-desk organization.

Skills

Customer service

Interpersonal communication

Basic math

Intermediate computer knowledge

Phone skills

Insurance knowledge

Education

High School Diploma

Tools

EMR systems

Job description

Integrated Pain Associatesis a fast-growing company that specializes in custom treatments that address the root causes of chronic pain, with the goal of reestablishing function in your everyday life. Our board-certified pain management doctors understand that no two patients are the same and our individually constructed treatment plans are holistic and multidisciplinary. We don’t just treat symptoms; we create a treatment plan that gets you back to doing everything you love free of pain.

Job purpose

The Medical Receptionist is the "face" of the company for all visitors. This position ensures all clerical duties are properly followed in accordance to clinical policies and procedures.

Ensuring patient confidentiality is upheld to clinic and HIPAA standards. While always fostering an environment which promotes patient comfort and trust.

Duties and responsibilities

• Welcomes and greets patients/clients/visitors in a manner that is helpful.
• Properly checking in all patients following the clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment.
• Obtains payment for in office visits and properly documents all financial transactions to adhere to clinic standards.
• Sets up via approved patient payment arrangements; tracks and monitors all patient payment arrangement to ensure accuracy and full payment.
• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data entry.
• Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential.
• Adheres to privacy protocols in accordance to clinic policies and procedures and HIPAA requirements.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
• Receives all incoming mail and packages and distributes to the appropriate personnel.
• Attends scheduled department staff and clinical meetings as instructed.
• Performs additional related duties as needed.

You will love it here if you:

• Understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA and clinic
• Must have the ability to exercise a high degree of diplomacy; excellent customer service and interpersonal communication
• Basic math
• Intermediate computer knowledge and
• Intermediate to advance phone skills; able to effectively relate via the telephone and in- person to better serve the needs of the clinic, patients, clients, and
• Prior administrative or clerical experience in a clinical or community based
• High School Diploma; additional qualifications will be a plus
• Must have insurance knowledge

Working conditions

• Operates computers, scanners, telephones, and additional office equipment.
• Work a full 8-hour shift in an office medical setting.
• Must wear appropriate dress code attire in accordance to company policy and procedures.
• Able to sit and stand for long periods of time.
• Minimal lifting required with maximum of 50 lbs.
• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Bi-lingual is preferred.

Integrated Pain Associates in an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.