Front Desk Supervisor - Pain Management Clinic

Premier Pain Management; Ayer (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Premier Pain Management is seeking an experienced Medical Receptionist Supervisor to oversee front desk operations, coordinate patient referrals, and manage insurance prior authorizations. This role requires strong leadership, exceptional communication, and deep knowledge of medical office procedures.

You will supervise reception staff, ensure efficient patient flow, and work with management to maintain HIPAA-compliant records and accurate scheduling across multiple locations.

Qualifications

• Minimum of 2 years of medical receptionist/front desk experience in a healthcare setting.
• 1–2 years of supervisory or leadership experience preferred.
• Experience processing medical referrals and insurance prior authorizations.
• Strong knowledge of Medicare, MassHealth, and commercial insurance plans.
• Experience verifying insurance eligibility, benefits, and coverage requirements.
• Familiarity with medical terminology, CPT codes, and ICD-10 codes.
• Proficiency with electronic medical records (EMR); Athenahealth experience preferred.
• Strong organizational, multitasking, and time management skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to supervise, train, and support front desk employees.
• Strong problem-solving skills and ability to handle patient concerns professionally.
• Ability to work independently, prioritize responsibilities, and meet deadlines.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Experience in pain management or specialty medical practices preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervise and support medical receptionists across practice locations.
• Oversee daily front desk operations, including patient check-in, check-out, scheduling, and telephone communications.
• Delegate daily assignments and ensure responsibilities are completed accurately and on time.
• Provide training, coaching, and ongoing support to front desk employees.
• Monitor staff productivity, professionalism, attendance, and adherence to office policies.
• Assist the Practice Manager with identifying workflow improvements and addressing performance concerns.
• Ensure appropriate front desk coverage and assist with operations during staffing shortages.
• Promote teamwork, accountability, and a positive work environment.
• Handle escalated patient concerns professionally and promptly.
• Process patient referrals and verify documentation and insurance information.

Skills

Supervisory experience

Customer service

Communication

HIPAA compliance

Tools

Athenahealth

Job description

Premier Pain Management is seeking an experienced Medical Receptionist Supervisor to oversee front desk operations, coordinate patient referrals, and manage insurance prior authorizations. This role requires strong leadership, exceptional communication, and deep knowledge of medical office procedures.

You will supervise reception staff, ensure efficient patient flow, and work with management to maintain HIPAA-compliant records and accurate scheduling across multiple locations.