Medical Front Desk Supervisor: Referrals & Scheduling

Premierpainfitchburg; Fitchburg (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Premier Pain Management is seeking an experienced Medical Receptionist Supervisor to oversee daily front desk operations, coordinate patient referrals, and manage insurance prior authorizations. The ideal candidate will lead front desk staff, ensure efficient patient flow, and maintain accurate scheduling with a focus on compassionate patient care.

Requirements include 2+ years at medical reception, supervisory experience, knowledge of Medicare/MassHealth, and EMR proficiency (Athenahealth

Qualifications

• Minimum 2 years as medical receptionist/front desk in healthcare.
• 1–2 years supervisory or leadership experience preferred.
• Experience processing referrals and insurance prior authorizations.
• Strong knowledge of Medicare, MassHealth, and commercial plans.
• Experience verifying insurance eligibility, benefits and coverage.
• Familiarity with EMR systems; Athenahealth preferred.
• HIPAA knowledge and patient confidentiality.
• Bilingual English/Spanish a plus.

Responsibilities

• Supervise and support medical receptionists across locations.
• Oversee front desk operations: check-in/check-out, scheduling, calls.
• Delegate daily tasks; ensure timely completion.
• Provide training and coaching to front desk staff.
• Monitor productivity, attendance, and policy adherence.
• Assist Practice Manager with workflow improvements.
• Ensure front desk coverage during staffing shortages.
• Handle escalated patient concerns professionally.
• Process referrals and verify insurance documentation.
• Communicate updates to patients and staff while maintaining HIPAA.

Skills

Supervisory experience

Medical receptionist

Insurance verification

HIPAA compliance

Bilingual English/Spanish

Front desk operations

Communication skills

Organizational skills

Tools

Athenahealth

EMR systems

CPT/ICD-10 knowledge

Insurance verification software

Job description

Premier Pain Management is seeking an experienced Medical Receptionist Supervisor to oversee daily front desk operations, coordinate patient referrals, and manage insurance prior authorizations. The ideal candidate will lead front desk staff, ensure efficient patient flow, and maintain accurate scheduling with a focus on compassionate patient care.

Requirements include 2+ years at medical reception, supervisory experience, knowledge of Medicare/MassHealth, and EMR proficiency (Athenahealth