Medical Receptionist: Patient Experience & Scheduler

Newport Academy; Maplewood (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Newport Academy is seeking a Medical Receptionist to serve as the friendly first contact for patients, families, visitors, and staff. You will support front-desk operations and coordinate appointment logistics across the site, ensuring a calm, organized environment.

Key duties include managing schedules, handling calls and messages, collecting forms, and assisting with telehealth issues. Strong confidentiality and professional communication are essential to success.

Qualifications

• High school diploma or GED required.
• 1-2 years healthcare support experience preferred.
• Excellent customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in Microsoft Office (Outlook, Word).

Responsibilities

• Optimize provider schedules and manage appointments and rescheduling for patient satisfaction.
• Answer and transfer calls, greet patients and visitors warmly.
• Review and collect forms and IDs for appointments.
• Manage emails, mail, and faxes to ensure nothing falls through the cracks.
• Assist patients with telehealth appointment issues.
• Prepare daily, weekly, and monthly reports.

Skills

Customer service

Confidentiality

Multi-tasking

Communication

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Newport Academy is seeking a Medical Receptionist to serve as the friendly first contact for patients, families, visitors, and staff. You will support front-desk operations and coordinate appointment logistics across the site, ensuring a calm, organized environment.

Key duties include managing schedules, handling calls and messages, collecting forms, and assisting with telehealth issues. Strong confidentiality and professional communication are essential to success.