Patient Services Representative - Front Desk - Newport Beach, CA

Island Dermatology; Newport Beach (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

Island Dermatology in Newport Beach, CA seeks a Patient Services Representative – Front Desk to manage patient registration, schedule appointments, and coordinate clinical calls across our practices. You will ensure a welcoming experience and accurate records while supporting billing processes.

This role emphasizes exceptional customer service, smooth front-desk operations, and reliable attendance. A high school diploma and 6 months of medical office experience are preferred, with proficiency in

Qualifications

• 6 months of medical office experience preferred.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival and manage registration.
• Schedule appointments with high level of customer service for a welcoming and efficient experience.
• Accurately triage and route clinical calls to appropriate departments or personnel.
• Support patients in completing required forms and paperwork with clear guidance for accuracy.
• Maintain a clean, organized waiting area and lobby for a positive first impression.
• Identify and escalate patient concerns to the appropriate team members or departments.
• Meet or exceed departmental productivity benchmarks while understanding billing processes.
• Accurately enter referral information and manage patient records.
• Demonstrate reliable attendance and punctuality; perform other tasks as assigned by supervisor.

Skills

Medical office experience

Customer service

Payment collection

Multisystem navigation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Services Representative - Front Desk - Newport Beach, CA

Newport Beach, CA

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative – Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours

Pay range is $21 – $23 hourly. Hours are Monday – Friday, 8 hours daily.

Essential Functions

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 6 months of medical office experience preferred.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Physical and Mental Demands

• Physical Requirements: Occasionally required to stand, walk, and sit for extended periods; use hands to handle objects, tools, or controls; reach with hands and arms; occasionally climb stairs, balance, stoop, kneel, bend, crouch, or crawl; occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.

Equal Employment Opportunity

We do not discriminate on the basis of any protected group status under any applicable law.