Patient Concierge & Front Desk Administrator

Lowell General Hospital; Wamesit (MA); On-site; USD 2,420,000 - 3,025,000; Full time

Job summary

Tufts Medicine is seeking a Receptionist at Merrimack Family Medicine in Tewksbury, MA. You will handle front-desk duties, greet patients, answer phones, and perform general administrative tasks to support daily operations.

The role requires a High School diploma and 1 year of clerical experience; HIPAA compliance is essential. Excellent customer service and multitasking are required in a fast-paced environment.

Qualifications

• High school diploma or equivalent with clerical exposure.
• Experience handling phones and front-desk duties preferred.
• Ability to maintain confidentiality under HIPAA guidelines.

Responsibilities

• Greets and directs visitors in a professional manner.
• Answers calls promptly and transfers to appropriate staff.
• Assists patients and visitors with directions and information.
• Manages check-in/check-out processes and scheduling tasks.
• Maintains orderly reception area and filing systems.
• Supports departments with routine administrative duties.

Skills

Interpersonal skills

Customer service

Organizational skills

Multitasking

Attention to detail

HIPAA compliance

Education

High School diploma or equivalent

Tools

Phone systems

Job description

Tufts Medicine is seeking a Receptionist at Merrimack Family Medicine in Tewksbury, MA. You will handle front-desk duties, greet patients, answer phones, and perform general administrative tasks to support daily operations.

The role requires a High School diploma and 1 year of clerical experience; HIPAA compliance is essential. Excellent customer service and multitasking are required in a fast-paced environment.