Concierge - Per Diem

Tufts Medicine

Lowell (MA)

On-site

USD 30,307 - 33,062

Part time

14 days+

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Benefits offered by this job

Competitive salaries and benefits

403(b) retirement with company match

Free on-campus parking

Career growth opportunities

Job summary

A prominent healthcare provider in Lowell, MA is looking for a Concierge - Per Diem to provide personalized attention to guests. This entry-level role requires flexibility in scheduling, primarily evenings and weekends. Responsibilities include greeting patients, handling inquiries, and assisting with transportation needs. Ideal candidates possess strong customer service skills and a high school diploma. Competitive salaries and benefits are offered.

Qualifications

Prior security, customer service, or administrative experience.

Responsibilities

Greets patients, families, and guests as they enter the hospital.
Answers the patient information lines.
Circulates throughout the lobby to identify and address concerns.
Makes runs for wheelchairs to assist patients or visitors.
Trains new volunteers in all responsibilities.
Upgrades information for the concierge team.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

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The Concierge performs services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.

Hours: Per Diem, varied day & evening shifts (Mostly evenings)

Flexible shift availability between 5:30am-8:30pm required

Weekend (Saturday & Sunday) and holiday shifts required

Location: Lowell General Hospital - Main Campus

Duties and Responsibilities:

Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs
Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.
Will circulate throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.
Makes “search” runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.
Trains new volunteers in all aspects of responsibilities
Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.

Preferred Qualifications:

High school diploma or equivalent
Prior security, customer service, or administrative experience.

What We Offer:

Competitive salaries and benefits
403(b) retirement with company match
Free on-campus parking
Career growth opportunities

About Lowell General Hospital:

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

Seniority level