Medical Receptionist – Pain & Spine Center

Southwoods Health; Boardman (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Southwoods Health in Boardman, Ohio is seeking a patient-focused Medical Receptionist for our Pain & Spine Center. You will be the face of the practice, welcoming patients and ensuring a professional front desk experience from arrival to departure.

Responsibilities include patient registration, scheduling, collecting co-pays, verifying insurance, and coordinating with clinical staff to maintain a smooth daily flow.

Qualifications

• Experience: Prior medical receptionist or healthcare front-office experience is preferred.
• Proficiency in Microsoft Office applications and familiarity with basic medical terminology.
• Exceptional customer service skills, high attention to detail, and a polished, empathetic demeanor.
• Strong problem-solving skills and a cooperative, team-oriented attitude.

Responsibilities

• Patient Access: Manage the patient registration, check-in, and check-out processes efficiently.
• Financial Verification: Collect co-pays, verify insurance eligibility, and update demographic information.
• Care Scheduling: Coordinate follow-up appointments and provide clear post-visit instructions to patients.
• Communication Link: Perform telephone triage, route incoming calls, and accurately facilitate provider instructions.
• Clinical Collaboration: Work closely with clinical staff to ensure a seamless, timely patient flow throughout the day.

Skills

Front-office experience

Medical terminology

Customer service

Tools

Microsoft Office

Job description

Company: Southwoods Health

Location: Boardman, Ohio

Schedule: Full-Time (40 hours/week) | Monday - Friday, 7:30 AM - 4:00 PM

About The Role

Southwoods Health is seeking a patient-focused Medical Receptionist for our Pain & Spine Center in Boardman. This role serves as the face of our practice, ensuring every patient receives a professional, proactive, and welcoming experience from the moment they walk through our doors.

What You’ll Do (Key Responsibilities)

• Patient Access: Manage the patient registration, check-in, and check-out processes efficiently.
• Financial Verification: Collect co-pays, verify insurance eligibility, and update demographic information.
• Care Scheduling: Coordinate follow-up appointments and provide clear post-visit instructions to patients.
• Communication Link: Perform telephone triage, route incoming calls, and accurately facilitate provider instructions.
• Clinical Collaboration: Work closely with clinical staff to ensure a seamless, timely patient flow throughout the day.

What You’ll Need (Qualifications)

• Experience: Prior medical receptionist or healthcare front-office experience is preferred.
• Technical Skills: Proficiency in Microsoft Office applications and a strong familiarity with basic medical terminology.
• Professional Traits: Exceptional customer service skills, high attention to detail, and a polished, empathetic demeanor.
• Aptitude: Strong problem-solving skills coupled with a cooperative, team-oriented attitude.

Why Join Us?

At Southwoods, it's not just about the treatment, but how you're treated. Join an award-winning team that prioritizes quality care, patient satisfaction, and professional integrity.