Insurance Verification & Patient Financial Specialist

Southwoods Health; Boardman (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stable Monday-Friday schedule

No weekends or major holidays

Supportive team environment

Meaningful impact on patient care

Job summary

Southwoods Health in Boardman, Ohio seeks a compassionate Financial Clearance professional to verify insurance coverage, review benefits, and help patients understand out-of-pocket costs before procedures. This full-time role supports the patient experience with clear, compassionate communication.

You'll work Monday through Friday 8:30 AM–5:00 PM, avoid weekends, and collaborate with patients, providers, and insurers to ensure financial readiness and a smooth pre-procedure process.

Qualifications

• Experience in medical insurance benefits or healthcare registration preferred.
• Ability to explain complex information clearly and compassionately.
• Strong attention to detail and organizational skills.
• Comfortable working independently while managing a daily queue.

Responsibilities

• Verify insurance coverage and benefits prior to scheduled procedures
• Review deductibles, copays, coinsurance, and out-of-pocket responsibilities
• Provide patient cost estimates and discuss available payment options
• Identify potential coverage issues before services are performed
• Explain insurance benefits and network participation in clear, easy-to-understand language
• Work closely with patients, providers, and insurance companies to ensure a smooth experience

Skills

Customer service

Insurance knowledge

Communication

Attention to detail

Independent worker

Job description

Southwoods Health | Boardman, Ohio

Schedule: Full-time, Monday - Friday 8:30 AM - 5:00 PM.

Do you enjoy helping people understand their insurance benefits and avoid unexpected medical bills?

Southwoods Health is seeking a compassionate, detail-oriented professional to join our Financial Clearance team. In this role, you'll work behind the scenes to ensure patients are financially prepared before their procedures by verifying insurance coverage, reviewing benefits, and helping them understand their expected out-of-pocket costs.

This position is ideal for someone who enjoys investigative work, problem-solving, and meaningful patient conversations. You'll have the opportunity to make a real difference by helping patients navigate complex insurance information with confidence and clarity.

What You'll Do

• Verify insurance coverage and benefits prior to scheduled procedures
• Review deductibles, copays, coinsurance, and out-of-pocket responsibilities
• Provide patient cost estimates and discuss available payment options
• Identify potential coverage issues before services are performed
• Explain insurance benefits and network participation in clear, easy-to-understand language
• Work closely with patients, providers, and insurance companies to ensure a smooth experience

What We're Looking For

• Strong customer service and communication skills
• Experience working with medical insurance plans, benefits, or healthcare registration preferred
• Ability to explain complex information in a compassionate and understandable way
• Strong attention to detail and organizational skills
• Comfortable working independently while managing a daily work queue

Why Southwoods Health?

• Stable Monday-Friday schedule
• No weekends or major holidays
• Supportive team environment
• Opportunity to make a meaningful impact on the patient experience
• Comprehensive benefits package

At Southwoods, it's not just about the treatment, but how you're treated. #SWH

www.southwoodshealth.com