Front Desk Supervisor

Painpoint-Health; Sterling Heights (MI); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Paid Holidays

Employee Assistance Program

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Bonusly Employee Recognition

DailyPay On-Demand Pay Access

Job summary

Spinal Recovery Center is seeking a Lead Medical Receptionist to supervise daily front office operations and lead a high-performing administrative team in Warren, MI. You will drive efficient scheduling, accurate collections, and a positive patient experience while coordinating with billing and clinical staff.

The role emphasizes leadership, strong communication, and the ability to manage front desk workflows in a fast-paced healthcare setting, with HIPAA compliance and team development at the

Qualifications

• High School Diploma or GED required.
• At least 5 years of medical front desk experience.
• At least 1 year of supervisory or management experience.
• Strong knowledge of insurance verification, eligibility, copays, deductibles, and patient billing.

Responsibilities

• Oversee daily front office operations and lead an administrative team.
• Manage scheduling, check-in/check-out, and patient flow.
• Supervise and train front desk staff.
• Ensure accurate insurance verification and billing coordination.
• Manage staffing schedules and PTO requests.
• Monitor performance with KPIs and reports.
• Ensure HIPAA compliance and office policies.
• Collaborate with billing and clinical teams.
• Conduct team meetings and training activities.
• Provide operational updates to the Practice Administrator.
• Support hiring and performance management activities.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Skills

Leadership

Communication

Organizational skills

Front desk experience

Education

High School Diploma or GED

Associate's or Bachelor's degree in Healthcare Administration

Tools

EMR systems

Practice management software

Job description

Lead Medical Receptionist - Full-Time - $19-$20/hour - Monday-Thursday 7:30 AM-6:00 PM - Friday 8:00 AM-1:00 PM - Location: Warren, MI 48092

Join Spinal Recovery Center helps patients get their lives back through advanced, non-surgical spinal and joint care. Our team combines innovative technology with compassionate, personalized treatment to help patients achieve lasting results.

Why Join Us?

• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic performance
• Help improve scheduling, collections, and front office workflows
• Join a patient-centered organization focused on quality care

Position Summary

We're seeking an experienced Lead Medical Receptionist to oversee daily front office operations and lead a high-performing administrative team. This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.

Key Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Qualifications Required

• High School Diploma or GED.
• At least 5 years of medical front desk experience.
• At least 1 year of supervisory or management experience.
• Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field.
• Ambulatory Surgery Center (ASC) scheduling experience.
• Experience overseeing front office operations across multiple locations.

Benefits

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) & Sick Time
• Company-Paid Holidays
• Employee Assistance Program
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Bonusly Employee Recognition
• DailyPay On-Demand Pay Access

Join Our Team

If you're an experienced Lead Medical Receptionist ready to lead a healthcare administrative team, improve clinic operations, and make a meaningful difference in the patient experience, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.