Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin; Fitchburg (WI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin seeks a reliable full-time receptionist for Hatchery Hill Clinic in Fitchburg, WI. You will provide front-line support to patients and staff, answer calls, check in patients, schedule appointments, collect fees, and keep the desk organized under supervision.

This role requires excellent communication, strong organizational skills, and the ability to handle multiple tasks with discretion. A patient focused, professional demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum six months in a front-line customer service role; medical reception experience preferred.
• Strong verbal and written communication skills.
• Ability to pass competency checks and manage multiple tasks in a clinical setting.
• Knowledge of or willingness to learn HIPAA requirements.

Responsibilities

• Answer telephone and route calls, serve as backup to nurse/practitioner lines.
• Check clients in, direct them to appropriate staff, and verify information.
• Schedule and manage appointments; collect fees and process payments.
• Maintain desk organization and assist with general administrative tasks.

Skills

Customer service

Telephone handling

Organization

Communication

Confidentiality/HIPAA

Multitasking

Keyboard use

Policy adherence

Education

High school graduate or equivalent

Tools

Email

EMR systems

Appointment scheduling software

Job description

Hatchery Hill Clinic - 3051 Cahill Main, 3051 Cahill Main, Fitchburg, Wisconsin, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 5:00 AM

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Location: In-Clinic at Hatchery Hill

We are seeking a reliable and detail-oriented individual to join our AFP Department as a full-time receptionist. This role is essential to ensuring smooth daily operations by providing front-line support to patients and staff in a clinical setting.

The Reception Team Staff – Clinic position is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, and organizing the desk. The incumbent works under the general supervision and review of the Reception Team Supervisor.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.Check us out by clicking onMany Talents, One Mission! The Benefits of Working at GHC-SCW.

Job Specific Minimum Qualifications

• High school graduate or equivalent required.
• Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred.
• Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
• Excellent organizational skills required.
• Excellent verbal and written communication skills required.
• Excellent customer service skills required.Ability to work with a diverse patient population.
• Ability to work harmoniously and cooperatively with all personnel and the public required.
• Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
• Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
• Knowledge of and ability to use email.
• Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
• Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
• Ability to be flexible in daily assignments.
• Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
• Ability to use a keyboard for much of the shift required.
• Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
• Ability to frequently bend and reach from both a standing and sitting position required.
• Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement

We partner with members and the communities we serve to maximize health and well-being.

Our Vision

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Hatchery Hill Clinic - 3051 Cahill Main, 3051 Cahill Main, Fitchburg, Wisconsin, United States of America