Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsi; Fitchburg (WI); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Long-term disability

Life insurance

Flexible spending account

Employee assistance program

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin (GHC-SCW) is seeking a full-time receptionist for our in-clinic Hatchery Hill location in Fitchburg. You will greet patients, check them in for lab and radiology appointments, and support front-desk operations in a busy Lab and Radiology Department.

This role emphasizes accuracy, confidentiality, and teamwork, with duties including scheduling, answering phones, and coordinating with clinical staff to ensure smooth appointment flow.

Qualifications

• High school diploma or equivalent required.
• Minimum six months of customer service experience; medical reception preferred.
• Pass competency and telephone skills tests within 3–6 months.
• Excellent organizational and communication skills.
• Ability to protect patient confidentiality and follow HIPAA.
• Familiarity with email and online scheduling systems.
• Able to multi-task in a fast-paced clinic.
• Professional demeanor when interacting with staff and the public.

Responsibilities

• Greet and check in patients for lab, radiology, ultrasound, and X-ray appointments.
• Enter and release lab, radiology, and ultrasound orders in the system.
• Rotate between front desk duties as needed.
• Call center support (Lab/Radiology phone room).
• Schedule appointments and handle patient inquiries by phone.
• Maintain clear communication with patients and staff for efficient flow.
• Uphold patient confidentiality and clinic policies.

Skills

Customer service

Telephone etiquette

Medical reception

Organization

Communication skills

HIPAA knowledge

Multitasking

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Email client

Phone system

Job description

Full-Time Receptionist

Regular Schedule: Monday - Wednesday, Friday 7:30 am - 5pm, Thursday 7:30 - 11:30 am.

Location: In-Clinic at Hatchery Hill

Lab and Radiology Department

We are seeking a reliable and detail-oriented individual to join our Lab and Radiology Department as a full-time receptionist. This role is essential to ensuring smooth daily operations by providing front-line support to patients and staff in a clinical setting.

Key Responsibilities:

• Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments.
• Accurately enter and release lab, radiology, and ultrasound orders in the system.
• Rotate between various responsibilities, including: Front desk reception
• Call center support (Lab/Radiology phone room)
• Scheduling appointments and managing patient inquiries over the phone
• Maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery.
• Uphold patient confidentiality and follow all clinic policies and procedures.

GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging.

• health and dental insurance
• paid short-term disability
• long-term disability
• life insurance
• flexible spending account
• employee assistance programs
• tuition reimbursement
• pet insurance
• eyewear discounts
• and more

Job Specific Minimum Qualifications

1. High school graduate or equivalent required.
2. Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred.
3. Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 - 6 months).
4. Excellent organizational skills required.
5. Excellent verbal and written communication skills required.
6. Excellent customer service skills required.Ability to work with a diverse patient population.
7. Ability to work harmoniously and cooperatively with all personnel and the public required.
8. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
9. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
10. Knowledge of and ability to use email.
11. Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
12. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
13. Ability to be flexible in daily assignments.
14. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
15. Ability to use a keyboard for much of the shift required.
16. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
17. Ability to frequently bend and reach from both a standing and sitting position required.
18. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement:

We partner with members and the communities we serve to maximize health and well-being.

Our Vision:

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values:

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.