Medical Receptionist/Front Desk

Ridgeview Medical Center; Waconia (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Registration Specialist to create positive first impressions and ensure seamless patient experiences. This role involves efficiently registering patients, verifying insurance eligibility, and providing excellent customer service. The ideal candidate will possess strong critical thinking and problem-solving skills, alongside a background in customer service. This position offers a chance to work in a supportive environment where your contributions significantly impact patient care. Join this innovative team and help shape the future of healthcare services!

Benefits

Comprehensive Benefits

Market Competitive Salary

Employee Health Physical

Flexible Work Hours

Qualifications

• Previous customer service experience is essential.
• Must be able to communicate effectively in English.
• One year of medical office experience is preferred.

Responsibilities

• Efficiently registers patients and verifies required information.
• Provides courteous customer service to all patients.
• Verifies insurance eligibility and collects financial obligations.

Skills

Customer Service

Critical Thinking

Problem Solving

Microsoft Office

Basic Math

Bilingual

Education

High School Graduate or Equivalent

Medical Administrative Assistant Certificate

Tools

Electronic Medical Software

Job description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

1. Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
2. Completes pre-visit planning to ensure seamless patient experience.
3. Assigns the appropriate Guarantor for each patient.
4. Greets and provides courteous customer service to internal and external customers.
5. Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
6. Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
7. Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
8. Uses resources, tools and procedures to complete accounts in assign work queues.
9. Coordinates requests for release of medical information.
10. Performs other duties as assigned.

Minimum Education/Work Experience

• 16 Years old
• Previous Customer Service Experience

Knowledge/Skills/ Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Capable of making independent decisions with the use of strong critical thinking and problem solving skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to perform basic math functions and count money
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Ability to multi-task

Preferred Qualifications

• High school graduate or equivalent
• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
• Previous electronic medical software experience
• Bilingual

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.