Medical Receptionist/Front Desk

Ridgeview Medical Center; Chanhassen (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider seeks a dedicated individual to enhance patient experiences through efficient registration and administrative support. This role involves greeting patients, verifying insurance information, and ensuring accurate scheduling. The ideal candidate will possess strong customer service skills and a commitment to providing a positive first impression. Join a team that values compassionate care and administrative excellence, where your contributions will directly impact patient satisfaction and operational efficiency. If you are passionate about healthcare and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to greet and assist patients effectively.
• Experience with patient registration and scheduling processes.

Responsibilities

• Efficiently register patients and verify all required information.
• Ensure a seamless patient experience through pre-visit planning.

Skills

Patient Registration

Customer Service

Insurance Verification

Administrative Duties

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Real-time Eligibility Tools

Job description

Purpose of Job

This position is responsible for creating a positive first impression for patients, ensuring complete and accurate registration and scheduling, and performing various administrative duties.

Job Functions

1. Efficiently register patients in person or via phone, capturing and verifying all required information to identify the patient, contact them, and ensure proper reimbursement for services on initial claim submission.
2. Complete pre-visit planning to ensure a seamless patient experience.
3. Assign the appropriate Guarantor for each patient.
4. Greet patients and provide courteous customer service to internal and external customers.
5. Ensure patients receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
6. Verify insurance eligibility and benefit information using real-time eligibility tools; review insurer responses and take appropriate actions to ensure correct insurance plans and billing addresses are entered.
7. Collect financial obligations from patients and/or refer them to Patient Financial Services for financial counseling.
8. Use resources, tools, and procedures to complete accounts in assigned work queues.
9. Coordinate requests for the release of medical information.
10. Perform other duties as assigned.