Medical Receptionist/Front Desk

Ridgeview; Chanhassen (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Receptionist/Front Desk professional to create a welcoming environment for patients. This entry-level role involves efficiently registering patients, managing scheduling, and providing exceptional customer service. The ideal candidate will possess strong communication skills and the ability to handle various administrative tasks. With a competitive pay range and a focus on employee well-being, this position offers a great opportunity to start your career in the healthcare sector.

Qualifications

• Previous customer service experience required.
• Ability to communicate effectively in English.

Responsibilities

• Register patients and verify necessary information.
• Provide courteous customer service to patients.
• Collect financial obligations and assist with insurance verification.

Skills

Customer Service

Communication Skills

Problem Solving

Microsoft Office

Critical Thinking

Multi-tasking

Education

High School Graduate or Equivalent

Medical Administrative Assistant Certificate

Tools

Electronic Medical Software

Job description

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This range is provided by Ridgeview. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.89/hr - $28.03/hr

Brief Description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

• Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Completes pre-visit planning to ensure seamless patient experience.
• Assigns the appropriate Guarantor for each patient.
• Greets and provides courteous customer service to internal and external customers.
• Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
• Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
• Uses resources, tools and procedures to complete accounts in assign work queues.
• Coordinates requests for release of medical information.
• Performs other duties as assigned.
  
  

Minimum Education/Work Experience

• 16 Years old
• Previous Customer Service Experience
  
  

Knowledge/Skills/ Abilities

• Ability to meet and maintain necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Capable of making independent decisions with the use of strong critical thinking and problem solving skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to perform basic math functions and count money
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to work autonomously and as a team
• Ability to multi-task
  
  

Preferred Qualifications

• High school graduate or equivalent
• One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
• Previous electronic medical software experience
• Bilingual
  
  

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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