Patient Service Coordinator - Urology

Hartford HealthCare; West Hartford (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and more

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records to ensure a positive patient experience. The role schedules appointments, handles inquiries, and coordinates between patients and healthcare providers in a fast-paced office environment.

Ideal candidates bring experience in a medical office, strong knowledge of insurance, and proficiency with Epic and Microsoft Office.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to regional Urology offices with or without advanced notice.

Responsibilities

• Greet patients and register them, maintaining records and accounts.
• Ensure a positive patient experience by facilitating communication between patients and providers.
• Schedule appointments to provide timely, accurate, friendly access.
• Respond to incoming correspondence from patients, caregivers, and providers.
• Uphold patient privacy and safety standards in all interactions.

Skills

Customer service

Insurance knowledge

Epic experience

Microsoft Office

Medical terminology

Tools

Epic

Microsoft Office

Job description

Location Detail: 65 Memorial Rd WH BBSQ (10059)

Shift Detail: Monday - Friday

Join a High-Energy Team Supporting Exceptional Physicians

Are you ready to thrive in a fast-paced, collaborative environment where innovation and excellence are the norm? Our office is buzzing with energy, driven by a team of passionate professionals and dynamic physicians who are transforming healthcare every day. We’re looking for individuals who bring enthusiasm, adaptability, and a proactive spirit to help us deliver outstanding support and results.

If you’re excited by the idea of working alongside forward-thinking medical experts in a vibrant setting, we’d love to connect!

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to regional Urology offices with or without advanced notice.