Front Desk Coordinator - Urology (32363)

GI Alliance; Opelousas (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

GI Alliance in Opelousas, LA is seeking a friendly medical receptionist/administrative assistant to manage front desk tasks, answer phones, route calls, check-in patients, and enter patient information into the EMR.

You will verify insurance, scan IDs, handle scheduling, collect co-pays, and support the clinical team as needed. High school diploma required; 2+ years medical office experience preferred; strong communication and multitasking essential.

Qualifications

• Medical office experience (minimum 2 years) preferred.
• Excellent communication and personal interaction skills.
• Adept with computer systems, EMR software and medical terminology.
• Ability to work independently when required.

Responsibilities

• Front line for answering phones and routing calls; greet and check in patients.
• Enter patient information into the EMR accurately.
• Scanning and faxing duties; verify insurance and scan IDs.
• Complete general clerical tasks and scheduling duties.
• Collect co-pays/deductibles and monitor account balances.
• May assist with referrals, medical records, and new patient packets.
• Support clinical team with occasional tasks and office upkeep.

Skills

Communication skills

EMR systems

Medical terminology

Multitasking

Phone system

Independent work

Customer service

Education

High school diploma or GED

Associate or Bachelor's degree

Tools

EMR software

Office software

Job description

• Front line for answering phones and correctly routing incoming calls and greeting patients professionally and correctly checking in patients and marking them arrived
• Entering patient information into the EMR
• Scanning and faxing duties
• Verifying Insurance information, scanning cards and ID’s into EMR
• Completing general clerical tasks
• Scheduling appointments
• Collecting over-the-counter payments for patients (co-pays/deductibles, paying attention to account credit balances and not over collecting)
• May work referrals, medical records and enter new patient packets (medical info to be entered by the MA or Nurse)
• May be asked to assist clinical team with running urines, turning over rooms or office cleaning

Responsibilities Include

• Front line for answering phones and correctly routing incoming calls and greeting patients professionally and correctly checking in patients and marking them arrived
• Entering patient information into the EMR
• Scanning and faxing duties
• Verifying Insurance information, scanning cards and ID’s into EMR
• Completing general clerical tasks
• Scheduling appointments
• Collecting over-the-counter payments for patients (co-pays/deductibles, paying attention to account credit balances and not over collecting)
• May work referrals, medical records and enter new patient packets (medical info to be entered by the MA or Nurse)
• May be asked to assist clinical team with running urines, turning over rooms or office cleaning

Required Work Experience

• Medical office experience (minimum 2 years) preferred

Required Skills

• Must have excellent communication and personal interaction skills
• Adept with computer systems, particularly electronic medical record software
• Knowledge of medical terminology and general medical practice operations
• Ability to work independently when required / appropriate

Qualifications

Skills/Abilities

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education

High school diploma or GED (required)

Associates or Bachelor's Degree (preferred)

Experience

Two-three years of medical office experience.

Previous experience of a fast-paced, high patient volume doctors office.