Medical Receptionist - Bilingual Spanish

LA Pain; Los Angeles (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Profit sharing

Vision insurance

401(k)

401(k) matching

Dental insurance

Free food & snacks

Job summary

LA Pain, a Beverly Hills medical practice, seeks a front desk professional who is fluent in Spanish to serve a diverse patient base and deliver a high-quality patient experience. This full-time, on-site role requires strong people skills and the ability to multitask in a fast-paced clinic.

You will greet patients, manage calls, schedule appointments, and coordinate with clinical staff while maintaining HIPAA-compliant records and a welcoming reception area.

Qualifications

• Native or native-equivalent Spanish required.
• Strong interpersonal and communication abilities.
• Ability to work in a fast-paced clinical environment.
• Experience in healthcare front desk or hospitality is valued.

Responsibilities

• Greet and check in patients and guests warmly and professionally.
• Manage busy phone lines with efficiency and courtesy.
• Schedule consultations and procedures and confirm appointments.
• Collaborate with clinical staff to ensure a smooth patient experience.
• Use the medical records system to check in/out and document interactions.
• Maintain a tidy, HIPAA-compliant reception area at all times.
• Receive mail, subpoenas, and deliveries and route promptly.
• Perform other duties as assigned by supervisors.

Skills

Spanish fluency

People skills

Positive attitude

Communication skills

Organizational skills

Multitasking

Mobility

LGBT-friendly

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Profit sharing
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks

About the Role:

Join a leading medical practice in Beverly Hills dedicated to providing personalized and effective treatment. Our clinic’s medical care is second to none, but we are also known for offering a high quality patient experience.

LA Pain is seeking an energetic, people-oriented individual who thrives in a fast-paced environment to fill an opening on our exceptional front desk team.

Only native (or native-equivalent) Spanish speakers will be considered. About half of our patients speak only Spanish, and you will need to converse with Spanish-speakers on a daily basis with the same effortless grace with which you speak to our patients in English.

Job Type: Full-time, on-site (no remote work)

Schedule: Monday through Friday, plus 1-2 Saturdays per month.

Start Date:

The sooner the better. A start date before November 18th is preferred.

Starting Pay:

$24.00 to $28.00 per hour, depending on experience

Benefits:

Health Insurance, Dental/Vision Insurance, 401(k)

Responsibilities:

• Greet and check in patients and guests in a warm, professional manner
• Manage busy phones with efficiency, patience, and finesse, while always sounding pleasant, knowledgeable and professional
• Schedule patients for consultations and procedures, confirm appointments
• Collaborate with Clinical Assistants, Medical Historians, and other team members to provide an exceptional patient experience
• Work within our medical records system to check patients in/out, document patient interactions, manage scheduling, and follow assigned workflows
• Maintain a beautiful reception area by keeping everything tidy, organized, and HIPAA-compliant at all times
• Receive mail, subpoenas, and deliveries; ensure urgent deliveries reach the correct person quickly
• Other responsibilities as assigned by the Lead Receptionist, Clinical Operations Manager, and other senior staff

Key Qualities:

• Fluency in Spanish is required
• Amazing people skills
• Good energy and an upbeat personality
• Excellent written and oral communication skills
• Strong organization, time management skills, and attention to detail
• Ability to multitask in a fast-paced clinical environment
• Able to lift at least 30 pounds unassisted
• LGBT-friendly

Required Experience:

• At least 3 years of relevant full-time work experience is required (or Bachelor’s degree plus at least 1 year of relevant full-time work experience after graduation)
• Experience at a specialty medical practice is highly valued but not required
• We also value hotel/hospitality experience and law firm experience as a strong foundation for this role

Equal Opportunity:

We are an Equal Opportunity Employer and welcome applications from all suitably qualified persons.