Medical Receptionist

Discovery Mood; Torrance, Northern (CA, KY); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Discovery Mood in Torrance, CA seeks a Medical Receptionist to be the first point of contact for patients and visitors, delivering friendly, professional front-desk service in a healthcare setting. You will greet patients, answer calls, schedule appointments, verify insurance, collect copays, and update records to support smooth provider workflows.

We value organized, courteous team players who prioritize patient satisfaction and accurate information flow throughout the day.

Qualifications

• Associate or bachelor’s degree preferred.
• Experience in behavioral or psychiatric office preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greet patients in person and on the phone.
• Schedule and confirm appointments, optimizing calendars.
• Verify insurance and collect copays at check-in.
• Maintain patient records and front desk operations.
• Answer calls and voicemails promptly.
• Notify providers of patient arrivals.

Skills

Greet patients

Phone etiquette

Appointment scheduling

Insurance verification

EMR systems

Customer service

Education

Associate/Bachelor's degree

Tools

EMR software

Scheduling software

Job description

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status: Full time
Schedule: Monday-Friday 8:30-5:00 pm
Work Location: On Site - Torrance, CA
Compensation: Pay Range: $21-25/hr.

Reference Number: 11746

Department: PPS Admin Support

Employment Type: Full-Time

Virtual: No

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