Medical Receptionist

Discovery Mood; Laguna Hills (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

Discovery Mood in Laguna Hills, CA, seeks a Medical Receptionist to be the first point of contact for patients and visitors, delivering exceptional customer service at the front desk.

You will greet patients, answer calls, schedule appointments, verify insurance, collect copays, and keep patient records updated while supporting the PPS Admin Support team.

Qualifications

• Associate or bachelor’s degree preferred.
• Experience with electronic medical records systems preferred.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering patient calls and voicemails in a friendly prompt manner.
• Confirming patient follow-up appointments and sending reminder information as needed.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Notifying providers of patient arrivals.
• Updating patient records and following all protocols in regard to insurance verification.
• Collecting patient copays and scheduling follow up appointments.
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances.

Skills

Greeting patients

Scheduling appointments

Customer service

Phone handling

Education

Associate or Bachelor's degree preferred

Tools

Electronic Medical Records (EMR) systems

Job description

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Comforting patients by anticipating anxieties and effectively answering questions
• Notifying providers of patient arrivals
• Updating patient records and following all protocols in regard to insurance verification
• Collecting patient copays and scheduling follow up appointments
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances

Knowledge, Education, & Experience:

• Associate or bachelor’s degree preferred
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Reference Number: 11741

Department: PPS Admin Support

Employment Type: Full-Time

Virtual: No

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