Medical Receptionist

Waterbury Hospital; Middlebury (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Waterbury Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and manage demographics and insurance information within the electronic health record system.

The role requires strong phone and computer skills, knowledge of medical office processes, and the ability to communicate effectively with diverse patients while handling payments and referrals as needed.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet patients and visitors in person or by phone in a prompt, courteous manner.
• Schedule appointments and handle referrals as needed according to policy.
• Obtain and update patient demographics and insurance information in the EHR.
• Process payments at the time of service and issue receipts; reconcile daily payments.
• Maintain up-to-date knowledge of electronic health records and office procedures.

Skills

Phone skills

Computer skills

Medical office processes

Written and verbal communication

Insurance knowledge

EMR/EHR familiarity

Multitasking

Education

High school diploma or GED

Job description

The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
• Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.

Requirements

High school diploma or GED required.

At least one year of current front office experience, preferably in a medical office setting

• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures.
• Demonstrated communication skills (written and verbal)
• Knowledge of insurance guidelines
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.