Medical Receptionist

Therapy Partners Group; Rancho Palos Verdes (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Therapy Partners Group in Rancho Palos Verdes is seeking a full-time Medical Receptionist for the front desk. The role requires greeting patients, answering phones, scheduling evaluations, and coordinating with care teams.

Starting hourly pay ranges from $21.50 to $23.50, based on Medical Front Office experience. Schedule is Monday–Friday, 8:00am–5:00pm, with HIPAA compliance and professionalism emphasized in daily duties.

Qualifications

• Experience with front desk operations and patient scheduling.
• Strong communication and customer service skills.
• Ability to handle confidential information with discretion.
• Excellent verbal and written communication.
• Team player with ability to multi-task in a busy front office.

Responsibilities

• Greets patients and maintains a welcoming relationship with patients and staff.
• Communicates clearly with clinical, corporate staff in a courteous manner.
• Answers phones and greets patients, maintaining a high call-answer rate.
• Adheres to HIPAA policies and escalates issues as needed.
• Schedules initial evaluations and follow-up visits per plan of care.

Skills

Microsoft Office

PMS experience

Customer service

Confidential documents

Active listening

Team player

Multi-tasking

Education

High School diploma or equivalent

Job description

Starting Hourly: $21.50 - $23.50 per hour depending on Medical Front Office experience.

Currently, we are looking for a full time Medical Receptionist for our Rancho Palos Verdes location.

Schedule needed: Monday- Friday 8:00am - 5:00pm.

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group • Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education

High School diploma or equivalent (Must be 18+)

Experience

Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.