Medical Front Office - Patient Service Specialist

Select Medical; Laguna Niguel (CA); On-site; USD 28,929 - 31,684; Part time

Job summary

A healthcare provider in Laguna Niguel is seeking a patient service specialist to manage front office duties. The role involves greeting patients, scheduling appointments, and handling insurance verifications. Ideal candidates will have customer service experience, a high school diploma, and preferably bilingual skills. This part-time position prioritizes outgoing individuals who can provide exceptional patient experiences. Compensation ranges from $21.00 to $23.00 per hour, depending on experience.

Qualifications

• Experience in a medical office preferred.
• Ability to manage patient payments and communications.
• Familiarity with scheduling and insurance verification.

Responsibilities

• Greet and register patients at the front desk.
• Schedule patient appointments in person and via phone.
• Manage communications with insurance companies.

Skills

Insurance Verification

Bilingual (English/Spanish)

Customer Service

Education

High School Diploma or GED

Job description

Laguna Niguel, California

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.

Job Description

When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Schedule

• Center Location: 112 Crown Valley Parkway, Laguna Niguel, CA 92677
• Type of Employment: Part Time
• Hours: Weekdays
• Compensation $21.00 - $23.00/hour based on experience
• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• Insurance Verification Experience
• 1 Year of Front Desk Experience
• Bilingual (English/Spanish Speaking)
• 1 Year of Medical Office Experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions