Medical Receptionist

Therapy Partners Group; Costa Mesa (CA); Vor Ort; USD 30.000 - 32.000; Vollzeit

Zusammenfassung

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Costa Mesa location. The role supports front desk operations, schedules patients, and delivers compassionate care in a fast-paced outpatient orthopedic clinic.

Starting hourly rate is $21.50–$23.50, with a 40-hour workweek, Monday–Friday. Bilingual English/Spanish is preferred but not required; prior experience with RainTree PMS and MS Office is a plus.

Qualifikationen

• Knowledge of practice management systems is required.
• Experience with patient scheduling.
• Understanding of insurance plans.

Aufgaben

• Greet patients warmly and maintain a welcoming atmosphere.
• Answer phones and greet patients professionally; ensure prompt voicemail return and high call-answer rate.
• Schedule initial evaluations and follow-up visits; adhere to HIPAA policies.

Kenntnisse

Customer service

Relationship building

Confidentiality

Active listening

Team player

Multitasking

Ausbildung

High School diploma or equivalent

Tools

Raintree PMS

MS Office

Jobbeschreibung

Starting Hourly: $21.50 - $23.50 per hour

depending on Medical Front Office experience.

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingOrange Countyand surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

Currently, we are looking for a full time Medical Receptionist for our Costa Mesa location.

Schedule needed: 40 hours per week Monday- Friday.

*Bilingual in English & Spanish is preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.