Medical Receptionist - Full Time

Therapy Partners Group; Newark (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Silver Creek Physical Therapy, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for our Newark location. The position offers a starting hourly rate of $21.00–$23.00, with a Monday-Thursday 7:30am-4:30pm and Friday 8:00am-5:00pm schedule.

You will greet patients, answer phones, schedule initial evaluations and follow-up visits, and support HIPAA compliance. Prior experience with Microsoft Office and a Practice Management System is preferred.

Qualifications

• Knowledge of Microsoft Office and office procedures.
• Strong customer service and communication skills.
• Ability to maintain confidentiality of patient information.
• Excellent listening skills and ability to take accurate messages.
• Works well in a team and supports colleagues.
• Ability to multitask in a clinical front-office setting.

Responsibilities

• Greets patients warmly and maintains a friendly front-desk presence.
• Answers phones and greets patients with professionalism and care.
• Schedules initial evaluations and follow-ups per plan of care.
• Maintains HIPAA policies and protects patient information.
• Escalates issues to clinical leadership as needed.

Skills

Microsoft Office

Customer service

Active listening

Confidentiality

Team player

Multi-tasking

Education

High School diploma or equivalent

Tools

Raintree PMS

Job description

Starting Hourly: $21.00 - $23.00 per hour

Silver Creek Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingSan Joseand surrounding communities for over 20 years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist for our Newark location.

Schedule needed: Monday -Thursday 7:30am-4:30pm & Fridays 8:00am-5:00pm

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby

Education and Experience

Education

High School diploma or equivalent (Must be 18+)

Experience

Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.