Medical Receptionist

Therapy Partners Group; Culver City (CA); Presencial; USD 30.000 - 32.000; Jornada completa

Descripción de la vacante

ProSport Physical Therapy & Performance, part of Therapy Partners Group, seeks a full-time Medical Receptionist for its Culver City location. The role offers 32 hours weekly (Mon-Fri, 9:30am-6:00pm), with a starting hourly rate of $21.50–$23.50 based on front office experience, and a preference for bilingual English/Spanish.

You will greet patients, handle calls, and coordinate scheduling with care teams. Responsibilities include patient check-in, professional communication, maintaining HIPAA

Formación

• High School diploma or equivalent (Must be 18+).
• Experience with Practice Management System is a plus.
• Scheduling patient appointments and understanding insurance plans.
• Proficiency in Microsoft Office and strong customer service.
• Ability to maintain confidentiality and HIPAA awareness.

Responsabilidades

• Greets patients warmly and maintains a welcoming atmosphere.
• Answers phones and greets patients professionally, returns voicemails promptly.
• Communicates clearly with staff and external connections.
• Schedules initial evaluations and follow-up visits per plan of care.
• Adheres to HIPAA policies and procedures.

Conocimientos

MS Office

Customer service

Active listening

Team player

Multi-tasking

Confidentiality

Communication with staff

Educación

High School Diploma or equivalent

Herramientas

Raintree PMS

Descripción del empleo

Starting Hourly: $21.50 - $23.50 per hour depending on Medical Front Office experience.

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

Currently, we are looking for a full time Medical Receptionist for our Culver City location.

Schedule needed: 32 hours per week Monday- Friday 9:30am - 6:00pm

*Bilingual in English & Spanish is preferred but not required

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong relationship building and customer service skills
• Ability to maintain confidential documents
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience

Education: High School diploma or equivalent (Must be 18+)

Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.