Medical Receptionist

Anne Till Nutrition Group; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Anne Till Nutrition Group is seeking a receptionist/administrator to manage front desk activities, greet patients, and provide clerical support across the organization.

The candidate should be courteous, able to handle urgent matters promptly, and skilled in multitasking to ensure smooth office operations and exceptional patient service.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Familiar with Apple Computers, Google, Dropbox, Gmail, Calendars, Microsoft Office.
• Experience working with Electronic Health Records in a medical setting.
• Experience with Health insurance Verification is a plus.
• High school diploma required; Office Management certification preferred.

Responsibilities

• Greet and welcome patients as they arrive at the practice.
• Answer, screen, and manage incoming phone calls.
• Ensure the reception area is tidy with necessary materials.
• Provide basic information in person, on email or by phone.
• Receive, sort and distribute daily mail and deliveries.
• Monitor patient wait times and customer satisfaction.
• Input data to the Electronic Health Record system.
• Support billing and insurance verification tasks.

Skills

Reception experience

Customer service

Multitasking

Time management

Written and verbal communication

Organizational skills

Proactive problem solving

Professional appearance

Education

High school diploma

Office Management certification (preferable)

Tools

Apple Computers

Google

Dropbox

Gmail

Microsoft Office

Calendars

Job description

We are looking for a Receptionist / Administrator to assist with the management of our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome patients and greet people who visit the business. You will coordinate front-desk activities, including handling correspondence, answering phone calls, and scheduling appointments. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with urgent matters in a timely and effective manner while streamlining office operations. Multitasking skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the practice
• Answer, screen, and manage incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep an inventory of stock
• Perform other clerical receptionist duties such as filing, photocopying, scanning, filing and faxing
• Update calendars and schedule appointments/ visits
• Conduct appointment reminders
• Monitor patient wait times and customer satisfaction
• Input data to the Electronic Health Record
• Insurance Verification of Benefits by utilizing online tools and phone
• Work with billing software and resolve insurance queries

Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Familiar with Apple Computers, Google, Dropbox, Gmail, Calendars, Microsoft Office
• Experience working with Electronic Health Records
• Experience with medical billing and coding
• Experience with Health insurance Verification
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is preferable

Job Type: Full-time

Experience

• Working with Health Insurance Companies: 1 year (Preferred)
• administrator in a medical office or practice: 1 year (Preferred)