Medical Receptionist

ReFocus Eye Health; Hamden, Northern (CT, KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Job summary

ReFocus Eye Health is seeking a friendly and organized Front Desk Representative to be the welcoming face of our ophthalmology practice. You will greet patients, manage check-ins/outs, schedule appointments, and coordinate schedules with providers to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with data entry and basic computer tasks. Prior medical office experience and knowledge of medical terminology are highly valued.

Qualifications

• Medical administrative experience with knowledge of medical terminology and office procedures.
• High school diploma or equivalent required.
• Strong customer service and communication skills are essential.
• Ability to thrive in a high-volume front desk environment.

Responsibilities

• Greet patients, manage check-ins/check-outs, and answer questions with clarity and compassion.
• Schedule appointments and coordinate provider calendars to keep workflows efficient.
• Answer calls, manage messages, verify patient information, and maintain accurate records.
• Collect co-pays, verify insurance eligibility, and assist with daily financial reporting.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication skills

Data entry

Medical terminology

Teamwork

Administrative experience

Fast-paced environment

Education

High school diploma

Tools

EMR familiarity

Job description

Description

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience

Your Impact:

• Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.


• Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.


• Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.


• Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.


• Problem Solving & Patient Advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.


• Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.


• Strong communication and interpersonal abilities.


• Proficiency in data entry and computer skills.


• Ability to thrive in a fast-paced environment.


• Exceptional customer service skills.


• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.


• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.


• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.


• Comprehensive health, dental, and vision insurance.


• Disability and life insurance.


• Flexible spending account.


• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).


• Availability for evenings and weekend rotations (if applicable- varies by practice).


• Ability to handle a high-volume practice.


• This position is in person.

We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards.

Refocus is an equal opportunity employer and we value diversity.