Medical Receptionist

TEEMA; Groton (CT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

TEEMA is seeking a Medical Receptionist for a busy clinic in Groton, CT. The ideal candidate greets patients, checks them in/out, schedules appointments, and routes calls while maintaining accurate patient records in Epic.

You will coordinate with clinicians and staff to ensure a smooth front desk operation, deliver excellent customer service, and adapt to daily clinic needs with professionalism.

Qualifications

• Experience in a fast-paced clinical front desk environment.
• Strong customer-facing and communication skills.
• Ability to balance multiple priorities with attention to detail.

Responsibilities

• Greet and assist patients in a friendly, professional manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm patient appointments.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Tools

Epic

Job description

Medical Receptionist

We are seeking a professional, dependable, and customer-focused Medical Receptionist to support a busy clinical environment. This individual will serve as a key point of contact for patients and will work closely with clinical staff to ensure a welcoming patient experience and smooth day-to-day front desk operations.

The ideal candidate is reliable, flexible, team-oriented, and comfortable managing multiple priorities in a fast-paced healthcare setting. Strong communication and interpersonal skills are essential, along with previous experience using Epic.

Schedule

• Monday-Thursday: 9:30 AM-5:00 PM
• Friday: 8:30 AM-5:00 PM

Key Responsibilities

• Greet and assist patients in a friendly, professional, and courteous manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and appropriately route messages and inquiries.
• Verify patient demographic and insurance information.
• Maintain accurate and up-to-date patient information within Epic.
• Assist patients with general questions regarding appointments, paperwork, and clinic processes.
• Coordinate and communicate effectively with providers, clinical staff, and other team members.
• Maintain an organized and efficient front desk area.
• Handle multiple priorities while maintaining professionalism and attention to detail.
• Provide additional front desk and administrative support as needed.

Required Qualifications

• Previous Epic experience required.
• Strong customer service and patient-facing skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a busy, fast-paced clinical environment.
• Strong organizational skills and attention to detail.
• Dependable, flexible, and able to work collaboratively as part of a team.
• Comfortable assisting with a variety of front desk responsibilities based on daily clinic needs.

Preferred Qualifications

• Previous experience in a medical office, clinic, or healthcare setting.
• Experience with patient check-in and check-out.
• Experience scheduling patient appointments and managing calendars.
• Experience answering and routing calls in a healthcare environment.
• Familiarity with insurance verification and patient registration.
• Experience working closely with physicians, nurses, medical assistants, and other clinical staff.

Ideal Candidate

The ideal candidate is someone who enjoys working with patients and understands the importance of creating a positive experience from the moment a patient arrives. They are proactive, dependable, adaptable, and willing to step in wherever needed to help the clinic operate efficiently. They should be comfortable balancing excellent customer service with the administrative demands of a busy healthcare environment.