Medical Receptionist

Revel Staffing; Akron (OH); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Revel Staffing is seeking a Medical Receptionist for a busy healthcare clinic in Akron, OH. The role focuses on front desk operations, patient registration, insurance verification, and payment collection in a fast-paced medical office.

You will greet patients, check them in/out, collect documents, verify insurance, and help maintain patient records while upholding HIPAA standards and delivering exceptional customer service.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential/training required.
• Basic computer skills and familiarity with Microsoft Office.

Responsibilities

• Greet patients and manage front desk interactions.
• Check patients in/out accurately and efficiently.
• Collect registrations and required patient documentation.
• Verify insurance information and collect payments.
• Maintain patient flow and communicate wait times clearly.
• Answer phones professionally and provide excellent service.
• Assist with follow-up appointments and medical documents.

Skills

Customer service

Attention to detail

Phone communication

Multitasking

Discretion

Professional appearance

Basic computer skills

Education

High school diploma or GED

HIPAA compliance training

Tools

Microsoft Office

Job description

A busy healthcare clinic is seeking a professional and detail-oriented Medical Receptionist to support front desk operations, patient registration, insurance verification, payment collection, and overall patient flow. This role is ideal for someone with strong customer service skills, basic computer proficiency, and the ability to work in a fast-paced medical office environment.

Key Responsibilities

• Greet patients and provide a friendly, professional first impression
  
• Check patients in and out accurately and efficiently
  
• Provide registration forms and collect required patient documentation
  
• Obtain and scan copies of insurance cards, identification, and other required documents
  
• Register new patients and update existing patient records
  
• Verify insurance information accurately and in a timely manner
  
• Collect patient payments, copays, balances, and other required fees
  
• Process cash, check, and credit card payments
  
• Assist with billing questions, payment issues, and basic account inquiries
  
• Maintain patient flow and communicate wait times or updates as needed
  
• Answer phones with a clear, professional, and courteous manner
  
• Respond promptly to patient needs and provide excellent customer service
  
• Assist patients with follow-up appointments and medical documentation requests
  
• Balance daily patient charges against system reports
  
• Complete opening and closing procedures, including preparing paperwork and submitting required reports
  
• Follow cash control procedures and help secure financial assets
  
• Maintain complete, accurate, and confidential patient records
  
• Support front office operations and perform other administrative duties as assigned
  
• Follow clinic policies, HIPAA requirements, and patient privacy standards

Required Qualifications

• High school diploma or GED required
  
• Active HIPAA compliance credential / training required
  
• Basic computer skills, including familiarity with Microsoft Office or similar programs
  
• Strong attention to detail and accuracy
  
• Positive customer service skills and a patient-focused attitude
  
• Professional appearance and demeanor
  
• Clear and articulate phone communication skills
  
• Ability to stay organized while managing multiple tasks
  
• Ability to handle confidential patient and billing information with discretion

Preferred Qualifications

• Previous medical receptionist, medical front desk, patient registration, or medical clerical experience
  
• Experience verifying insurance and collecting patient payments
  
• Familiarity with electronic medical records, scheduling systems, or practice management software
  
• Experience working in urgent care, primary care, occupational medicine, or a walk-in clinic setting
  
• Basic understanding of medical office workflows, patient records, and billing processes